Mantra Mackay
Frequently Asked Questions
Check-in is from 2.00pm, If you require to check-in earlier please call our friendly team to organise. Early check-in are subject to availability.
Check-out is by 10.00am. If you require a late check-out, please contact our friendly team. There will be an additional charge and it is subject to availability.
Latitude 21 Restaurant is popular with visitors to the region and locals alike. Open for Al a Carte dinner Tuesday to Saturday from 5.30 pm, Latitude 21 is one of Mackay’s favourite dining experiences.
Due to popularity bookings are recommended and can be made by calling +61 7 4955 9400.
Our restaurant is open for breakfast 7 days a week: Mon-Fri 6.30am-9.00am, Sat-Sun 6.30am-10.00am.
We are open for dinner Tuesday-Saturday 5.30pm-8.30pm and room service is available during these times.
Yes we do accept cash payments but will require you to leave a $200 cash deposit at reception which will be returned on check-out.
Mastercard, Visa & AMEX, these cards are available at a 1.1% surcharge for all transactions. We do not charge a surcharge on debit cards.
All our rooms are strictly smoke-free zones. If you wish to smoke please use designated areas outside only.
Yes we have free ample parking for our guests.
Yes we have late check in available . Please make sure you call our friendly team to let us know you will be arriving late and we will provide you with our late check-in procedure.
Several rooms have baths and are available on request. These rooms may be at an additional price for the upgrade.
Unfortunately we do not allow pets in our hotel rooms.
Yes we have wheelchair accessible rooms available.
